Known App Issues (Version 1.3)

Known App Issues (Version 1.3)

Issues updated 27th May 2021

There are no known technical issues at this time, however here are some tips for the most frequent problems game owners encounter.


I CANNOT REGISTER IN THE APP

This is most likely a firewall (on your router) or VPN issue. We can help you to resolve it. Please use our support form for assistance: 

I AM GETTING REPEAT QUESTIONS

If you are running the app on an Apple device and getting repeat questions then it is because your device is not registered. To register your Apple device follow these instructions: https://www.outsmarted.app/article/applereg

I DON'T HAVE ANY SOUND ON MY APPLE DEVICE

There is a switch on the side of your iphone / ipad that activates a silent mode. Flicking the switch will enable in-game sound and music. For newer iPad's this switch is now a software switch, please look for the bell icon in the pull down settings of your iPad or contact us for assistance.

CASTING TO TV IS GLITCHY 

Please ensure that both the TV and device from which you are streaming are situated close to your router with a strong connection. Even so, performance can be glitchy and this is beyond our control and is an inherent limitation of the technology. We recommend the smoothest and most reliable way to connect Outsmarted to your TV is via an HDMI cable. In the future we will be developing specific apps for the major Smart TV OS's as an alternative to casting.

If you experience any issues not listed here or wish to report an error in a question included in the game please use our contact form to let us know.

Enjoy the game!


The Outsmarted Team